Mercedes-Benz Sprinter

Where it stands out against its peers

• Air bags: more complaints than 93% of 2014 cars — 38% of its 130 complaints, where an ordinary 2014 car has 13%.
• Vehicle speed control: more complaints than 96% of 2014 cars — 13% of its 130 complaints, where an ordinary 2014 car has 5%.
• Electronic stability control (esc): more complaints than 93% of 2014 cars — 8% of its 130 complaints, where an ordinary 2014 car has 3%.

Same model year only, at least 30 peer cars, zeros included. Every car has a worst part; this shows which, and how far from ordinary it is. A high share means more to check, not a verdict.

Before you buy one

Built from what this car fails on, not from general knowledge of the model.

• AIR BAGS — 49 owners reported this
• ENGINE — 16 owners reported this, 4 involving a fire
• SERVICE BRAKES — 8 owners reported this
• FUEL/PROPULSION SYSTEM — 4 owners reported this, 2 involving a fire
• ELECTRICAL SYSTEM,EXTERIOR LIGHTING — 3 owners reported this
• ELECTRONIC STABILITY CONTROL (ESC) — 3 owners reported this, 1 involving a crash
• VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES — 3 owners reported this

Crash test

Crash-tested by NHTSA, the American road safety agency.

Specification

Recalls

Filed by the manufacturer with a regulator. A recall is repaired free of charge, whoever owns the car now.

0% of 2020 cars have more recall campaigns than this one, and an ordinary one has 3. More of them means more to check the service record for, not a worse car.

• Do not drive

  19V070000

  The steering shaft disconnecting from the steering gear can cause a sudden loss of steering control, increasing risk of a crash.

  Daimler Vans will notify owners, advising them to stop driving the vehicle immediately. Dealers will inspect the bolts connecting the steering shaft to the steering gear, fully tightening and/or adjusting them, as necessary, free of charge. The recall began February 15, 2019. Owners may contact Daimler Van's customer service at 1-800-367-6372. Daimler Van's number for this recall is 2019010006.

• 14V677000

  If the vehicle is involved in a crash, an unbelted occupant may strike the document holder, increasing their risk of injury.

  Morgan Olson will notify owners, and dealers will relocate the document holder, free of charge. The recall began on December 4, 2014. Owners may contact Morgan Olson customer service at 1-800-262-3437.

• 14V706000

  If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

  Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.

• 16V077000

  In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

  Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.

• 16V093000

  The vehicle may be overloaded if loaded to the incorrect weight shown on the label, possibly resulting in axle or tire failure, increasing the risk of a crash.

  DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will replace the incorrect tire pressure label, free of charge. The recall began March 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

• 16V261000

  If the windows separate from the vehicle in a crash, the occupants are at a greater risk of injury.

  DVUSA will notify owners, and dealers will remove the windows and inspect the paintwork, repainting the vehicles as necessary, free of charge. This recall began August 4, 2016. Owners may contact DVUSA customer service at 1-770-705-2070.

• 16V351000

  If the required crash pads are missing, it can increase the risk of injury to a front passenger seat occupant if they are unbelted.

  DVUSA will notify owners, and dealers will install the required crash-pads, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

• 16V670000

  If the bolts were not properly tightened, the seat belt may fail to secure the seat occupant in the event of a crash.

  DVUSA will notify owners, and Sprinter dealers will inspect the connecting bolts, tightening them as necessary, free of charge. The recall began on November 18, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

71 more campaigns have been filed against this model. A dealer can check by VIN which apply to one car.

Regulator investigations

Opened by NHTSA's Office of Defects Investigation. An investigation is a question the regulator asked about a possible defect, not a fault it found — most end without a recall.

• Desiccated Air Bag Inflator Rupture

  Engineering analysis, opened September 2021, still open.

• Vehicle Rolls Away While in Park

  Preliminary evaluation, opened August 2021, closed May 2022.

• Rear Wheel Speed Sensor Failure

  Preliminary evaluation, opened September 2020, closed March 2021.

What the maker told its dealers

Service bulletins are the manufacturer's own repair guidance to dealers, filed with NHTSA. A bulletin is not a defect finding; the count rises with how many things a maker writes down, not only with how many go wrong.

Mercedes-Benz filed 32 bulletins about the 2025 Sprinter.

• Engine: 12
• Fuel/propulsion system: 7
• Power train: 6
• Structure: 2
• Other: 5

• ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may… · August 2026
• Model 907 with all-wheel drive (A4M) – All-wheel drive inoperative Complaint The customer may report one or more of the following: • All-wheel drive is unavailable or inoperative. • Rear wheel slip… · August 2026
• Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door… · July 2026
• Check engine light with reduced power –P300A6D due to charge air system contamination Complaint The check engine light is activated, accompanied by fault code 'P300A6D The boost pressure is too low',… · July 2026
• OM654 Extended engine crank or starting concerns and/or poor running characteristics Complaint One or more of the following may be reported: • Extended crank or hard start • Rough idle or misfire… · July 2026
• Complaint ASSYST values in XENTRY actual values and workshop menu of instrument cluster are implausibly excessive. Infor-mation: According to ASSYST values in XENTRY Diagnosis and the instrument… · July 2026
• Fuel Level Unchanged After Refueling Complaint The customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. Cause A. The Fuel Supply Control Unit (FSCU)… · July 2026
• Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check… · July 2026

24 more.

Grouped by NHTSA's top-level system; a bulletin filed under a sub-heading counts toward its system.